All four companies (Google, Meta, TikTok and Twitter) engaged in the Tech Policy Design Labs in 2021 are working on product innovations and prototypes related to OGBV and in line with their commitments. The following changes have been made since the platforms’ engagement with the TPDL in April 2021. Most of the progress updates listed below are based on public announcements made by each of the four companies.
Summary of progress against the commitments across the four tech companies
- More granular settings: 2 out of 4 tech companies announced they have introduced globally features making it easier to set who can see, share, comment or reply to posts (e.g. Limits on Instagram, Safety Mode/Twitter Circle/Unmentioning on Twitter)
- Notifications: 2 out of 4 have announced testing notifications about posts becoming viral with reminders about curation options (Twitter, TikTok)
- Filtering specific sensitive content: 2 out of 4 has announced improved curation of potentially sensitive content via filter or mute words (Sensitive Content Control and Hidden words on Instagram)
- Changes to reporting: 2 out of 4 tech companies announced changes to reporting (Twitter: overhaul reporting process centering on a human-first design / Meta: more limited changes with more “prominent reporting features on Messenger”)
- Jigsaw (Google Unit) developed with Twitter and open sourced Harassment Manager, intended for journalists and public figures.
Changes made by each tech company
Twitter has made substantial progress against the commitments in both areas.
Based on public announcements, Meta’s progress against the commitments over the past year seem to mostly relate to curation on Instagram.
TikTok have not publicly announced any changes to reporting processes or timelines. The development of clearer guidance on how to report different forms of content shows however progress in supporting users to navigate existing processes.
Google’s progress against the commitments is more difficult to assess based on public information, given the variety of entities within the company. For YouTube, we have not seen any announcements suggesting new positive steps on curation or reporting in relation to OGBV.
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